FAQ
Everything you need to order, install and work with TeckWrap films – from payment and delivery to post-heating temperatures and B2B partnership. Based on the questions installers and studios ask us every day. Still have a question? Our team replies within 24 hours.
ORDERS
How do I place an order on teckwrap.eu?
Choose your film or accessory, select the length or full roll, add it to the cart and complete checkout with your contact and delivery details. Please provide an accurate phone number or e-mail so we can reach you about the order. You can also create a customer account to sign in and manage your orders.
Which payment methods do you accept?
You can pay by credit or debit card (Visa, Mastercard, American Express), Apple Pay, PayPal, Klarna or bank transfer. Card payments are processed securely by Stripe and Paypal.
Are the prices net or gross, and in which currency?
All prices are in euros (EUR). They are net prices for companies with a valid intra-Community (EU) VAT number. If you do not have an EU VAT number, we will ask you to pay add after placing the order.
Can I buy film by the meter, or only in full rolls?
Selected films are available both by the meter and in full rolls. Please note that films cut to length are prepared individually for your order, so they cannot be returned.
Can I cancel my order or return a product?
Consumers may withdraw from the purchase within 14 days of receiving the goods, without giving a reason, by sending a written declaration together with the return form and proof of purchase. Only full, undamaged rolls in original condition can be returned. Return shipping is paid by the customer, and we refund the payment within 14 days of receiving the return.
How do I report a complaint or a warranty claim?
E-mail orders@teckwrap.eu with "CLAIM" and your order number in the subject line, plus a description of the issue and photos. For warranty cases, attach the completed warranty claim form. All claims are processed within 14 days. Colour differences caused by screen or display settings are not grounds for a complaint.
MOST COMMON QUESTIONS
Is TeckWrap Europe an official TeckWrap distributor?
Yes. TeckWrap Europe sp. z o.o. in Warsaw is the official distributor, importer and authorised EU representative of the manufacturer, TeckWrap Limited. Buying from us means genuine product, EU warranty support and local service.
What is the difference between Vinyl Wrap, Clear PPF and Color PPF 2.0?
Vinyl Wrap is designed mainly to change the vehicle's colour and appearance. Clear PPF is a transparent TPU film that protects the original paintwork. Color PPF 2.0 combines a colour change with PPF protection, including hydrophobic performance and self-healing of minor surface scratches.
What products do you offer?
We offer more than 220 vinyl wrap colours (gloss, Super Gloss HD, satin, matte, metallic, chrome, carbon and colour shift), Clear PPF, Color PPF 2.0, window films (standard, ceramic and chameleon) and installation accessories such as squeegees, tucking tools, gloves and blades.
How can I see the real colour before ordering?
We recommend watching the website videos or ordering the TeckWrap 2026 Sampler, which lets you check colours and finishes in daylight and on the car. Colours on screen depend on display settings and may differ from the actual film.
What warranty do TeckWrap films carry?
Vinyl Wrap has a stated exterior durability of up to 5 years and a 2-year warranty against material and manufacturing defects. Color PPF 2.0 carries an 8-year manufacturer's warranty. Clear PPF warranties depend on the model (for example, 10 years for PPF X85 and X75M), so check the product page. Durability and warranty are separate parameters, so always check the documentation for the specific product.
How can I contact TeckWrap Europe?
E-maill: orders@teckwrap.eu or use the contact form; we reply within 24 hours.
We also have phone lines
- English +48 789 799 767
- English +48 796 550 000,
- Polish +48 791 665 555
- German +49 151 72508717
- Spanish +34 607 214 565
- French: +33 608 401 037
SHIPMENT
Where do you ship from and which countries do you deliver to?
All orders ship from our warehouse in Warsaw, Poland, to customers across the European Union. For deliveries outside the EU, please contact us at orders@teckwrap.eu for a quote.
What delivery options are available and how much do they cost?
- DPD ECO (4–7 days): free on orders over €650
- DPD ECO (4–7 days): €25 on orders under €650
- DHL Express (24 hours): €65
- Pickup in Warsaw: free
How quickly is my order dispatched?
Orders are dispatched within 24 hours, subject to product availability. Choose DHL Express if you need the film the next day.
Can I collect my order in person?
Yes. Free pickup is available at our shop at Baletowa 30C, 02-867 Warsaw. Select pickup at checkout and wait for confirmation that your order is ready.
How are rolls packed for shipping?
Rolls are shipped in protective packaging to prevent creasing and damage to the film surface. Films cut by the meter are rolled and packed individually for each order.
What should I do if my parcel arrives damaged?
If the packaging is visibly damaged or cut, you may refuse the delivery and report it to the courier. Ask the courier for written confirmation of the damage. Then e-mail orders@teckwrap.eu with "CLAIM", your order number and photos, and we will resolve it within 14 days.
PPF
Is Clear PPF installed wet or dry?
Clear PPF is installed wet with a suitable slip solution. The solution lets you position the film and then squeegee the fluid out from underneath. For large surfaces on PPF, the guide recommends All Type Fusion at 15 ml per 10 l of demineralised water, with pure demineralised water as the rinse solution.
How should the surface be prepared?
The paint must be thoroughly washed, decontaminated and degreased before installation. Avoid primers, IPA solutions (even at 10%), degreasers with added fragrance or complex chemistry, and products such as Film-On, as they react poorly with the adhesive.
What temperature is needed for PPF installation?
Install at a minimum of 18°C, ideally 20–22°C. Below 18°C the film becomes noticeably less flexible and harder to work around curves.
Which Clear PPF products do you offer?
The range includes TPU Gloss PPF V85, High Grade Gloss PPF X75 (also in a wide version), X75 Matte/Satin, High Grade Gloss PPF X85 and Premium Black Gloss PPF. PPF X75, for example, is a 190-micron Lubrizol TPU film with self-healing, hydrophobic properties and 90% light transmission, supplied in 1.52 m x 15 m rolls or by the meter.
Do you offer pre-cut PPF kits?
Yes, we have a dedicated PPF pre-cut service. Call +48 791 144 444 or e-mail orders@teckwrap.eu with the vehicle make, model and the panels you want to protect.
What should I do if my parcel arrives damaged?
If the packaging is visibly damaged or cut, you may refuse the delivery and report it to the courier. Ask the courier for written confirmation of the damage. Then e-mail orders@teckwrap.eu with "CLAIM", your order number and photos, and we will resolve it within 14 days.
VINYL
How is TeckWrap Vinyl Wrap installed?
Vinyl Wrap is installed dry, without slip solution. The surface must still be thoroughly cleaned, decontaminated and degreased, and you should follow the preparation steps in the Installation Guide for the specific series.
What should I know before installing TeckWrap HD films?
TeckWrap HD films have an outer PET protective layer that guards the surface during handling and transport. Remove it before installation, otherwise adhesion and the final finish may suffer. These films also use a high-tack adhesive, so position carefully and avoid repeated lifting.
What pre-heating temperature and maximum stretch should I use?
Pre-heat Super Gloss HD and Matte/Satin films to 40–50°C (104–122°F) before stretching. The maximum recommended stretch is 12%. Monitor the temperature with a suitable thermometer and stretch only as much as necessary.
What post-heating temperatures are recommended?
Post-heating sets the adhesive and the film's memory after installation. It reduces the risk of edge lifting, shrinkage and the film pulling back out of recesses. The recommended temperatures depend on the series:
- Super Gloss HD: 115–120°C (239–248°F).
- Matte/Satin: 100–105°C (212–221°F).
- Chrome: 65–70°C (149–158°F), using an infrared (red light) heat lamp. Chrome films are sensitive to high temperatures, so do not use the higher ranges above.
Check the temperature with an infrared thermometer rather than estimating it. Heat evenly and pay most attention to edges, recesses and every area that was stretched. Let the film cool down before handling the panel. Always confirm the values in the technical documentation for the exact product you are installing.
How can I avoid adhesive lines and micro-scratches?
On flat surfaces you can use a tack reducer to make positioning easier, but never on edges or recessed areas. Keep the squeegee lubricated so it glides over the film, and work from the centre outward to remove air.
How should a vinyl-wrapped car be maintained?
Do not wash or wax the car for at least 3 days after installation. Use mild cleaning products and soft, clean accessories, and never aim a pressure washer at film edges. A compatible ceramic coating can improve protection and longevity; check compatibility first, especially on matte and satin finishes.
COLOR PPF 2.0
What is Color PPF 2.0?
Color PPF 2.0 is a 190–200 µm Lubrizol TPU film with colour pigment embedded in the TPU itself, not coated on top. This gives uniform colour depth and strong resistance to UV fading. A fluorocarbon polyurethane topcoat adds anti-fouling, anti-yellowing and chemical resistance.
How does installing Color PPF differ from vinyl?
The technique is similar, but Color PPF is a thicker TPU film, so it handles differently from cast vinyl around edges and deep recesses. Prepare the surface as for any film: clean, decontaminate and degrease thoroughly.
Does Color PPF 2.0 self-heal and repel water?
Yes. Surface defects up to 30 µm recover with heat, and the hydrophobic topcoat creates a lotus effect that repels water and dirt. The film operates between –40°C and +100°C.
What finishes, sizes and warranty are available?
Color PPF 2.0 is available in gloss, satin and matte (depending on colour), including pearl, metallic, colour-shift and carbon effects. Rolls are 1.52 m x 18 m, also sold by the meter. Durability is up to 10 years, with an 8-year manufacturer's warranty.
Is Color PPF 2.0 installed wet or dry?
Dry. No slip solution is needed. The low-tack, repositionable acrylic adhesive and a micro-grooved PET liner with air-release channels allow bubble-free installation using standard vinyl wrapping techniques.
Can Color PPF 2.0 be removed later?
Yes. The adhesive has moderate peel strength and is designed for clean removal, which makes Color PPF a good choice for leased or high-value vehicles where the original paint must be preserved.
PARTNERSHIP
Who can become a TeckWrap Europe partner?
We work with professional wrap studios, detailing studios, PPF installers and resellers across Europe. Details are in our Partnership Program document.
How do I apply for B2B pricing?
Contact our sales team at orders@teckwrap.eu or +48 789 799 767 or +48 796 550 000 with your company name, EU VAT number and the products you are interested in. We will come back to you with B2B pricing, availability and cooperation terms.
Do companies pay VAT?
Companies with a valid intra-Community (EU) VAT number are invoiced at 0% VAT, so the net prices shown in the shop apply. Make sure your VAT number is entered correctly at checkout.
Can partners order by the meter as well as full rolls?
Yes. Most films, including Color PPF 2.0 and Clear PPF, can be ordered per linear meter or as full rolls. This lets studios order exactly what a project needs without keeping large stock.
Do you offer training for installers?
TeckWrap works with training partners such as Wrap Institute and Formation Detailing. Our Installation Guide covers the key parameters for each series. Ask our team about upcoming workshops.
Do you provide marketing support and samples for studios?
Yes. We actively support our partners in promoting TeckWrap films and growing their business. Our marketing support includes:
- Advertising: joint advertising campaigns that promote TeckWrap products and our partner studios.
- Promotions: regular special offers and promotional pricing for partners.
- Newsletters: updates on new colours, products, promotions and installation tips.
- Graphics: ready-to-use marketing graphics and product visuals for your website, showroom and print materials.
- Social media promotion: featuring partner projects and studios on TeckWrap Europe social media channels.
- Partner merchandise: branded TeckWrap gadgets and materials for your studio and clients.
Partners can also order the TeckWrap 2026 Sampler to show colours and finishes to clients. Our multilingual team (EN, PL, DE, ES, FR) supports partners throughout Europe.
STILL NEED HELP?
Our team answers in five languages, every day of the week.
